100% Satisfaction Guarantee
We guarantee that as a RockyMountainWill.com client you will receive professional legal services delivered in a timely manner. Within fourteen (14) days after signing the client engagement letter, if you are not 100% satisfied with the client service you receive, we will either 1) correct the problem or 2) reimburse you an amount that is equal to the flat legal fee paid for services. In return, we ask you to promptly inform us if you are dissatisfied in any way with our services, giving us the opportunity to correct any problem and improve the service relationship. Our client satisfaction guarantee is an unwavering commitment to provide you with superior legal counsel.
Please note the following 1) we cannot refund any money paid to government entities such as filing fees; and 2) this guarantee only covers issues of satisfaction that were directly caused by RockyMountainWill.com and does not apply to changes in your situation.
Notwithstanding the satisfaction guarantee above, once the payment for legal services and the Attorney-Client engagement letter have been submitted to RockyMountainWill™.com, all fees are non-refundable. Upon submission of fees for legal services and the Attorney-Client engagement letter,RockyMountainWill™.com reserves the right, in our sole discretion, to deny you as a client and refund your payment in extenuating circumstances (for example, if you have inadvertently paid for complex estate planning which we do not provide).